Today in his annual shareholder letter, Jeff Bezos announced Amazon’s latest milestone, that the company’s Prime subscription service has managed to lock in over 100 million members. With everything that Prime offers, like free two day shipping, access to a thousands of songs, movies and TV shows, and more, it’s no wonder that Amazon has managed to amass so many members. Those looking to hear from Bezos himself can read the full shareholder letter here.
Amazon Shareholder Letter:
To our shareowners:
The American Customer Satisfaction Index recently announced the results of its annual survey, and for the 8th year in a row customers ranked Amazon #1. The United Kingdom has a similar index, The U.K. Customer Satisfaction Index, put out by the Institute of Customer Service. For the 5th time in a row Amazon U.K. ranked #1 in that survey. Amazon was also just named the #1 business on LinkedIn’s 2018 Top Companies list, which ranks the most sought after places to work for professionals in the United States. And just a few weeks ago, Harris Poll released its annual Reputation Quotient, which surveys over 25,000 consumers on a broad range of topics from workplace environment to social responsibility to products and services, and for the 3rd year in a row Amazon ranked #1.
Congratulations and thank you to the now over 560,000 Amazonians who come to work every day with unrelenting customer obsession, ingenuity, and commitment to operational excellence. And on behalf of Amazonians everywhere, I want to extend a huge thank you to customers. It’s incredibly energizing for us to see your responses to these surveys.